SMS Terms and Conditions

These terms apply to the Epic ERA Shield fall alert text messaging program operated by Epic Global Innovations Inc.

What This Program Does

When a worker's employer adds you as a supervisor or emergency contact in the Epic ERA application, you may be sent a one-time text message asking whether you want to receive automatic fall alerts for that worker. This page explains exactly what that program involves. You are not required to opt in. Being added as a contact does not automatically enroll you in text messaging, and opting in is entirely optional. If you do not opt in, you simply will not receive SMS alerts — you remain in the system either way, and this has no effect on your ability to be contacted through other means (such as email, which is unaffected by this program).

How You Opt In

1. A worker's employer or administrator adds you as a safety contact through the Epic ERA application.
2. You receive a one-time text message asking you to confirm:
   Sample message:

   Epic ERA Shield: [Employer Name] listed you as a safety contact for [Worker Name]. Reply YES to receive automatic fall alerts. Up to 10 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

3. Reply YES to confirm. You'll receive a confirmation message:
   Sample message:

   Epic ERA Shield: You are confirmed to receive fall alerts for [Worker Name]. Up to 10 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

4. From that point forward, you'll receive a text message if a fall is detected for that worker, or during scheduled system tests.

If you do not reply YES, you will not receive any further messages, and no alerts will be sent to you.

What You Will Receive

When you opt in to the service, we will send you automated safety alerts when a fall is detected for a worker you have been designated to receive alerts for. These messages include the worker's name, the time of the event, the jobsite location, and a link to the Epic ERA application. We may also send you service messages about the alert program itself, including a confirmation message when you opt in and scheduled system test messages.

We do not send marketing or promotional messages through this program.

Message Frequency

You will receive up to 10 messages per month.

Message and Data Rates

Message and data rates may apply for any messages that we send to you or that you send to us. Contact your wireless provider for more information about your text plan or data plan.

How to Cancel

You can cancel the SMS service at any time by replying STOP to any message, or by texting STOP to (855) 606-7096. When you send the SMS message "STOP," you will receive a message confirming that you have been unsubscribed. After that, you will not receive any additional messages from us. The worker's employer/administrator will also be notified that you've opted out.

If you want to receive messages again, you can text UNSTOP to (855) 606-7096.

How to Get Help

You can get more information at any time by replying HELP to any message, or by texting HELP to (855) 606-7096. You will receive a response with information about the program and how to unsubscribe.

For assistance you can also email us at support@epiceraalert.com or call 1-888-460-0699.

Opting In Is Optional

Consenting to receive text messages is not required to use the Epic ERA platform. If you do not consent to text messages, you can continue to receive safety alerts by email.

Privacy

If you have any questions regarding privacy, read our privacy policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Your phone number is used only to deliver this fall alert program. We do not sell or share your phone number or SMS opt-in status with third parties for marketing purposes. See our full Privacy Policy for details on how we handle your information.

Frequently Asked Questions

Do I have to opt in?

No. Opting in is completely optional and is not required to use any Epic ERA product or service.

Can I opt in on behalf of someone else?

No — consent must come directly from the person receiving the messages. Employers and workers can list someone as a contact, but that person must personally reply YES before any alerts are sent to them.

What if I opt out by accident?

Text UNSTOP to (855) 606-7096 to resume receiving alerts. You can also ask the worker's employer/administrator to re-send the consent request from the Epic ERA application, or contact support@epiceraalert.com.

Is my information shared with anyone else?

No, not for marketing purposes. See our Privacy Policy for full detail on data handling.

Contact

Epic Global Innovations Inc. 100 Pine Street, Suite 205 Bellingham, WA 98225

Email: support@epiceraalert.com

Phone: 1-888-460-0699